Support
What support covers
- Bug fixes: if something in Paddock doesn't work as described in this documentation, we fix it in the next update.
- Questions about the theme's features, sections and settings.
Support doesn't cover custom code, changes to the theme files, or third-party apps. For those, we recommend hiring a Shopify Partner. Always duplicate your theme before editing its code.
We answer within two business days, Monday to Friday.
Before you write
- Read the FAQ: most questions are answered there.
- For fitment problems, follow the checks at the end of the setup guide.